| 1.What is the minimum order? |
| A.The minimum order is 50 Challenge Coins. However, it is more cost effective to purchase 100 Challenge Coins. |
| 2.How can I send you my reference image? |
| A.We highly recommend that you send us your reference image through our free quote form. However, you can also send it to us by email. |
| 3.What file format do you accept for the reference image? |
| A.We accept the following formats: .EPS, .AI, .JPG, .GIF, .PNG, .PPT, .DOC, .PDF, .BMP, .TIFF and .PSD. |
| 4.What material are your challenge coins made from? |
| A.Our challenge coins are made from brass, copper, iron, and zinc. |
| 5.Can I order challenge coins from existing designs that you have on your website? |
| A.All the designs on our websites are previous designs we created for other clients. When you purchase custom challenge coins from us you also receive the rights to the design. You can be assured that only you can reorder that design. |
| 6.What is the shipping cost? |
| A.We provide every order with free UPS international air shipping. Typically takes 1-2 from our factory to your shipping address. |
| 7.Do you ship to military APO / FPO / DPO addresses? |
| A.We do ship to military address. Please consult your sales representative with your military address for an exact quote. |
| 8.What is your production time? |
| A.Our standard production time is 14 business days. |
| 9. Do you offer a rush service? |
| A.We do offer a rush service. Please consult your sales representative for further information. |
| 10. What plating options do you offer? |
| A.Contact your sales representative for a detailed options. |
| 11. What attachments options do you offer? |
| A.Contact your sales representative for a detailed options. |
| 12. How do I approve the order for production? |
| A.Once you are satisfied with the proof please consult your sales representative for further information. You can place the order on our secure website or over the phone. We require full payment to begin production. |
| 13. What forms of payment do you accept? |
| A.We accept payment by Credit/Debit Cards, government purchase cards, cashier’s checks, and money orders. Under certain circumstances we accept personal checks (subject to bank clearing). We also accept Purchase Orders from federal and state government agencies. |
| 14. How do I contact my sales representative? |
| A.sales@maxchallengecoins.com |
